Terms and Conditions
These Terms and Conditions constitute a legal agreement between BetChain.com (the “Website” or “Site”) and/or any of its related companies and/or subsidiaries (“Company, “we,” us,” and “our”) and yourself (“you”).
By using the Website, its services, and/or its software, either by placing a bet or a wager or otherwise, you accept and agree to be bound by these Terms. These Terms can be found under the Terms and Conditions tab which is presented on the Website.
The Company may change these and any other Terms related to your use of the Website in its sole discretion. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
Reference to “you”, “your” or the “customer” is reference to any person using the Website or the services of Betchain and/or any registered customer of BetChain.
As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries. You are solely responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted. We apologize but players from France, Israel, the Netherlands, Spain, the UK and the USA are prohibited from playing real money wagering games at BetChain.
You hereby acknowledge that you are fully aware of the risk of losing money through the use of the Website and you hereby accept the right of BetChain to limit or reserve wagers or access to the Casino for this or any other reason
B. YOUR WEBSITE ACCOUNT
1.1 PROTECTION OF MINORS BetChain casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and other documentation required from any customer and suspend their account until satisfactory documentation is provided. In case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information. http://www.cyberpatrol.com/ http://www.gamblock.com/ http://www.solidoak.com/ http://www.netnanny.com/
1.2 BetChain is intended for personal use only and any commercial use of Betchain or use on behalf of another person is strictly prohibited. Only one player account is allowed per player, per household, per IP address and Betchain reserves the right to close any additional accounts or restrict access to players that do not adhere to this. In the event of abuse of this policy Betchain reserves the right to void any winnings by the player. Using bots or automated systems to play is considered abuse.
1.3 All information supplied by you when registering with the site MUST be accurate and complete in all respects. Where this is not the case, the relevant account will be suspended. Where an account is suspended, you should contact the Company according to the information presented on the site.
1.4 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all identification searches and procedures from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as required. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
1.5 As part of the registration process, we may supply your information details to authorized agencies to confirm your identity and additional details as may be required by us or any authorized third party. You agree that we may process such information in connection with your registration.
1.6 You must keep your registration and account details up to date. If you require any assistance, please Contact Us at help[@]BetChain.com.
2. Account Details
2.1 BetChain allows all its customers to choose their own username and password combination, as long as it is compatible with all of the system requirements set by us. You must keep this information secret and confidential as you are responsible for all bets/wagers placed on your account and any other activities taking place on your account.
2.2 Bets will stand if your username and password have been entered correctly (whether or not authorized by you), subject to there being sufficient funds in the account.
2.3 If, at any time, you feel a third party is aware of your user name and/or password you should change it immediately via the Website.
2.4 The current balance and transaction history of your account may be viewed at any time once you have logged into your account on the Website.
3. Suspension and Closure
3.1 If you want to close your account, please Contact Us at help[@]BetChain.com, with the relevant request and information. You will not be entitled to close your account until such time as any outstanding bets or wagers are fully completed.
3.2 The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• charge back transactions with a credit card or denial of some payments made
If a customer or a group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, BetChain reserves the right to void the bonus and any winnings Abusing of the promotion means: - Making max allowed bets on high variance games in order to increase balance - Decreasing stake after big hit and switching to low variance game - Making deposits with only bonus promotions without free cash deposits - Customer bonus ratio (deposits : bonuses) is more than 50%.
3.3 BetChain reserves the right to close or suspend your account at any time and for any reason, using the company sole discretion. Without limiting the preceding sentence, the company shall be entitled to close or suspend your account if:
(a) You become bankrupt;
(b) We consider that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes, and/or that you have violated theses Terms in any matter.
(c) We consider that you have used the Website in an unfair manner or have deliberately cheated or taken unfair advantage of the company or any of its customers;
(d) if BetChain is requested to do so by any authorized third party.
3.3 If we chose to close or suspend your account for any of the reasons referred to in (a) to (d) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses whether direct or indirect incurred or suffered by our company arising therefrom and shall indemnify and hold the Company, its subsidiaries, and/or its directors, employees and/or any person on its behalf, harmless on demand for such Claims. In the circumstances referred to in (a) to (d) above, we shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or bonus payments).
3.4 An inactive Account is a Player Account which a player has not logged into or logged out of for twelve consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10/0.01BTC or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive. You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
C. YOUR FINANCES
1. Deposits and Wagers
1.1 You may only bet/wager with the amount of cleared funds held in your account. Accordingly, if you want to place bets or participate in gaming, you must deposit monies into your account. Deposited funds must be wagered at least 1x before withdrawing. Further details of how to deposit, withdraw and transfer funds can be found at Deposits/Withdrawals.
1.2 You should only deposit money in your account for the purposes of you using such money to place bets/wagers on the Website. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. In such circumstances, we may also report this to relevant authorities.
1.3 In order to create a deposit using the crypto currency named Bitcoin, and after you have confirmed that you would like to do so on the site, we may redirect you to any third party online exchanges that would be chosen by which offers the service of acquiring Bitcoins in exchange for fiat currencies. These third party online exchanges are independent parties and shall not be considered as part of the Company nor of the Website and Company holds no liability whatsoever, regarding any information disclosure and/or exchange rates and/or any process or activity made during the exchange process. In no case would the Company or any person on its behalf be liable for any damages and/or loss of money that you may experience using these sites.
1.4 In case funds will be credited to a Customer’s account in error it is the Customer’s responsibility to inform us without delay. The Company will recover such funds by account adjustment.
2.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder. All withdrawals will be made using the same currency which was used for the deposit, and will be forwarded to the customer account. Once the sums have been deposited to the Customer’s account, Company will have no liability for any actions made by the Customer.
2.2 All bonuses credited to player accounts must be wagered a minimum of forty times before they can be cashed in (unless stated differently in a specific promotion and according to the specific terms defined by the Company in any point in time). The Welcome, Highroller and 2nd deposit bonuses have a wagering requirement of fifty. Bets placed on Roulette and Baccarat do not count towards this wagering requirement. Bets on Blackjack, Craps, Poker and Dice count 5% towards wagering requirements. If this requirement has not been met, players can still withdraw their original deposit amount but in so doing will forfeit any bonus amount in their account. Please note that the deposit is played first, then the bonus. Remaining funds will be available for withdrawal after a forfeited bonus. Bonuses credited to a player’s account without a deposit and/or Free Spin Bonuses, are intended for the purpose of trying the casino software and are subject to a maximum withdrawal of 0.01 Bitcoin or €25. The no deposit bonus is not available to players from Belarus, Ecuador, Estonia, Finland, Indonesia, Israel, the Netherlands, Norway, the Philippines, Poland, The Russian Federation, Serbia, Spain, Ukraine, the UK and the USA. Cash back is given when a player deposits at least €100/0.5 BTC and lost their balance to zero during the day of the promotion without making any withdrawals. Cash back will be added in players preferred currency with wager requirement x1. Maximum cashout for the cashback bonus is bonus amount x5. Until the play through requirements have been met, the maximum bet that can be placed is €5 or 0.0013 BTC. This includes double up wagers after the game round has been completed. For example: wagering winnings from X game round on red/black, splitting and doubling up in Black Jack etc.
2.3 VIP Club- Every 100 mBTC wagered equals 1 comp point on Slots. Every 200 mBTC wagered equals 1 comp point on Progressive Slots. Every 500 mBTC wagered equals 1 comp point on BlackJack, Poker and other table games.
For VIP Cashback Mondays-Minimum deposit values for the last 1 day should be greater than 0.01000000 BTC, 10.00 EUR, 600.00 RUB, and 150.00 ZAR
2.4 For most payment types, withdrawals can be processed by clicking ‘Withdraw’ on the Website, subject to there being sufficient funds in your betting account. We reserve the right to not pay players using disposable email addresses and with duplicate accounts. BetChain agents reserve the right to carry out additional verification procedures for any pay-out exceeding the equivalent of 1,000 Euro/1 BTC or cumulative withdrawals exceeding 2,300 Euro/2 BTC, and further reserves the right to carry out such verification procedures also in case of lower pay-outs. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit.
2.5 If you win more than 20 Bitcoins or €15,000, we reserve the right to divide the pay out into monthly installments of 10 BTC or €10,000 until the full amount is paid out. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is €500. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is €100. Maximum withdrawal amount processed to a player is €5,000 or 5 BTC per a week and €10,000 or 10 BTC per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot.
3.1 If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.
3.2 We may, at any time, set off any positive balance on your account against any amounts owed by you to us.
3.3 You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.
3.4 Internet gambling may be illegal in the jurisdiction in which you are located. Any use of the Website is entirely under your responsibility.
D. BETTING PROCEDURES
1. Placing Bets/Wagers
1.1 Company reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.
1.2 It is your responsibility to ensure that the details of your bets/wagers are correct. Once bets/wagers have been placed and their acceptance confirmed they may not be cancelled or changed. The Company reserves the right to cancel any bet/wager at any time.
1.3 Bets/wagers are processed in the order that they are received.
1.4 Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
1.5 25% Reload bonus. You earn up to 250Mbt / €25
2. Bet/Wager Confirmation
2.1 Bets/wagers will not be confirmed if there are insufficient funds in your account and until the payment is received in full.
2.2 A bet/wager is not valid until a transaction code is issued. The transaction code will appear on the screen if betting/wagering via the Website or mobile device. If you are unsure about the validity of a bet/wager, please check your open bets/wagers, or Contact Us at help[@]BetChain.com..
2.3 Should a dispute arise, the Company’s transaction log database will be the ultimate authority in such matters.
2.4 You accept and understand that, if there is a malfunction in a Game, any bets made during such malfunction will be voided.
3. Settlement and Payouts
3.1 Company reserves the right to suspend and/or cancel any bet/wager at any time. Company also reserves the right to cease any betting option at any time without notice.
3.2 Winnings from settled bets/wagers are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and Company reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
3.3 Company reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) or pool has been manipulated; or (iii) match rigging has taken place. A decision given by the Company (if any) will be conclusive.
3.4 Where a customer gives ambiguous instructions, Company reserves the right to split the amount of monies staked between the potential outcomes. Where this is impractical we reserve the right to void the whole of that bet. In any event, the decision of the Company is final.
E. PLAYING NETENT GAMES
1.2 The Pooled Jackpot game Mega Fortune from NetEnt is not offered to Players in the following Excluded Jurisdictions: Australia, Azerbaijan,the Czech Republic, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine.
F. USE OF THE WEBSITE
1. Information and Content
1.1 Information accessed by you on the Website is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/wagers, which are made at your own risk and discretion.
2. Your Equipment
2.1 Your computer equipment and internet connection may affect the performance and/or operation of the Website. Company does not guarantee that the Website will operate without faults, errors or bugs and that the services on the Website will be provided without interruption. Company does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider.
3. Fair Use
3.1 The Website offers the clients the service of placing bets/wagers on certain games and/or events that are presented on the Website. You may only use the Website and its services for these purposes. Any other use of the site and its services is not permitted.
3.2 You must not use the Website for any purpose which is illegal, defamatory, abusive or obscene, or which the Company considers discriminatory, fraudulent, dishonest or inappropriate.
3.3 Company will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or its services. Company will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to Company, on demand, all costs and expenses resulting from claims, demands, damages, lawsuits, etc. arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
4. Software and Technology Issues
4.1 In order for you to use certain services offered on the Website you may need to download some software and/or products. Certain third party providers may require you to agree to additional terms and conditions governing the use of their software and/or products. If you do not accept those third party terms and conditions, do not use the relevant third party software. Company does not accept any liability in respect of any third party software, and shall not be held responsible for any actions made by it.
4.2 You are only permitted to use any and all software made available to you via the Website for the purpose of using products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
4.3 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Website (including the online casino), in accordance with the following provisions:
(a) You are not permitted to: (i) install or load the software onto a server or other networked device; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions) your license to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass the Website’s security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided ‘online’ or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs. You are not permitted to: (a) reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
(b) You do not own the software. The software is owned and is the exclusive property of the Company or a third party software provider company (the “Software Provider”). Your use of the software does not give you ownership of any intellectual property rights in the software.
(c) The software is provided “as is” without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. The Company hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). Company does not warrant that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.
4.4 Company shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
4.5 You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.
5. Intellectual Property
Our Website, and related content and services (and any derivative works or enhancements of the same) including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation and interactive features (collectively, “Content”) and all intellectual property rights to the same are owned by us and/or by third parties, and nothing herein grants you any right in connection with the Content, except for a limited, revocable, non-transferable and non-sub licensable right and license to access and use such Content solely for personal non-commercial purposes. Additionally, all trademarks, service marks, trade names and trade dress that may appear on our Website or Content are owned by us, our licensors, or both. Except for the limited license granted under this Section, you shall not acquire any right, title or interest in our Website or Content. Any rights not expressly granted in these Terms and Conditions are expressly reserved.
6. Limitation of Liability
7. Anti Money Laundering
7.1 You declare strict abidance to AML (Anti Money Laundering) regulations. You agree that the Company may implement regulations and procedures to adhere to AML regulations at its sole discretion. Credit card deposits should be made only from personal (non-corporate) credit cards registered under your name. Refunds and withdrawals will be executed only to the credit card from which the funds were originally deposited from. The Company at its sole discretion shall have the right to pay amounts above the original deposit to a bank account in your name and held in your country of domicile.
7.2 Corporate credit cards will not be accepted.
7.3 Depositing by wire shall be made only from a bank account in your country of domicile and from an account in your name. Refunds and withdrawals in case of a deposit by wire shall be executed to the same account where the deposit has originally been wired from.
7.4 On deposits of 1000 USD or equivalent currency and above we will ask our customers to send us the following documents in order to validate your account, within ten business days.
a. A photocopy of your valid passport, driver’s license, or national identification card
b. A utility bill or bank statement from the last two months with your address clearly shown.
c. A photocopy of the front of the credit card which you used to make your deposit.
8. Miscellaneous SECURITY OF PERSONAL DATA BetChain casino is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players. SSL TECHNOLOGY We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website. ANTI-FRAUD SYSTEM Moreover, we use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account. ACCESS TO PLAYER’S ACCOUNT Player’s account can only be access with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person. SECURE PAYMENT PROCESSING We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.
8.1 These Terms and Conditions and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between us and you, and supersede any previous agreement between us and you relating to this subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, or assurance of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.
8.2 In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.
8.3 If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
8.4 Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
8.5 Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
8.6 Company may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party.
8.7 These Terms and Conditions shall be construed in accordance with the laws of the UK without regard to its conflict of laws rules.
8.8 Any claim or dispute between you and the Company that arises in whole or in part from your use of the Website shall be decided exclusively by arbitration in London, UK, under ICC Rules, and you hereby consent to, and irrevocably waive all defenses of lack of personal jurisdiction and forum non convenient with respect to venue and jurisdiction in arbitration in London, UK.
8.9 Players from Canada are not eligible to play the games from NYX.
8.10 ASSISTANCE FOR PROBLEM GAMING If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help: Self-exclusion You may contact our Support Team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials. External help You may contact any of the following organizations for consultation and support: Gambling Anonymous GamCare Gambling
Please contact support at help[@]BetChain.com with any questions.
Last modified date: 27 June 2017